[Rich only understands a bit of what Aziraphale has experienced, but at least it's enough to know that he would understand what Rich was trying to express. It makes Aziraphale's advice, too, a bit easier to swallow.]

Yeah. That's... something I'm working on. It's just trying to figure out how hard I'm supposed to work. Sometimes people get worried, I think? When I'm working hard for forgiveness they thought I already deserved.